Terms and Conditions

Shipping: Shipping times may vary from location to location and are subject to change in real-time based on logistic circumstances. Our team will provide constant support in case you face any issue with delivery.

In case any product is damaged on receipt, and you don’t accept the packet at the time of the delivery due to a torn or damaged product, a replacement will be provided to you depending upon the facts and circumstances of each case.

If anything is unclear or you have more questions feel free to contact our customer support team at info@muscleyogi.com

Product cancellations are only eligible within 12 hours of placing the order. Post this, the cancellation will not be allowed. In extreme circumstances, product cancellation may be permitted (upon discretion) on the condition that the customer bears all the transportation charges for the product dispatch and return. 

Non-Returnable Items: Several types of goods are exempt from being returned including but not limited to the following

1. Gift cards & Wallet Balance
2. Health Transformation Plans & Diet Plans
3. Downloadable software products
4. All edible products which are of exacts specifications (weight, ingredients & nutritional information) as mentioned on our website www.muscleyogi.com
   

1. To complete your return, we require 
   1. A receipt or proof of purchase.
   2. A clear picture of the issue with the product.
   3. You are in possession of the product to be returned. Products that have been disposed off cannot be requested for return.
2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the inspection of the product against your claim. 
3. The cost of returning the product to the Company has to be borne by the customer. 
4. If the reported problem with the returned product is verified, the customer will get a reimbursement for the product along with the return shipping cost upon submitting the proof of the cost of return shipping.

1. Product with obvious signs of use or tampering (open seal/packaging).
2. Refund request raised after 48 hours or more post delivery.
3. Weight of delivered product is lesser than weight of returned product.
4. Return shipping is initiated 120 hours after delivery time. 

1. If a problem is reported in a product, the product needs to be shipped back to the Company for verification. The claim of the customer will be verified by our unbiased experts and appropriate action will be taken based on the outcome of such an inspection. 
2. Based on the outcome of the inspection, you may receive a replacement of the products or get a refund of purchase amount - a decision that is evaluated on a case-by-case basis. 
3. We only replace/refund an item if they are defective or damaged. 

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit/debit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@muscleyogi.com

Sale items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Return Shipping: To return your product, you should mail your product to: Muscle Yogi, C-5, Rhythms Bldg, Raja Nagar, Neelankarai, Tamil Nadu  600041, India

1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are only refundable if your claim of product issue is verified. 
2. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
3. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wellversed.in (the “Site”).Personal information we collect  When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.   We collect Device Information using the following technologies:  - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.  - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.  - [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]   Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.   [[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]   When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.   How do we use your personal information?  We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:  - Communicate with you;  - Screen our orders for potential risk or fraud; and  - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.  - [[INSERT OTHER USES OF ORDER INFORMATION]]   We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).   [[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]   Sharing you personal Information  We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.   Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.   Behavioural advertising  As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.   You can opt out of targeted advertising by using the links below:  - Facebook: https://www.facebook.com/settings/?tab=ads  - Google: https://www.google.com/settings/ads/anonymous  - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads  - [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]   Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.   Do not track  Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.   Your rights  If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.   Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.   Data retention  When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.   Changes  We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.   [[INSERT IF AGE RESTRICTION IS REQUIRED]]  Minors  The Site is not intended for individuals under the age of [[INSERT AGE]] .   Contact us  For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@muscleyogi.com or by mail using the details below:
MuscleYogiC-5, rhythms bldg, Raja Nagar, Neelankarai, Chennai 600041, India